At SWIFTCARGO LLC, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

You may request a return or exchange within 30 days of receiving your item(s), provided the following conditions are met:

  • The item must be unused, undamaged, and in its original packaging
  • A valid proof of purchase (order number or receipt) must be provided
  • All original tags, accessories, manuals, and components must be included

2. Non-Returnable Items

Certain types of items are non-returnable, including:

  • Items marked as final sale or clearance
  • Customized or personalized products
  • Used car cleaning tools or open car care products
  • Electronic devices that have been activated or registered
  • Gift cards

3. Return Process

To initiate a return:

  1. Contact us at [email protected] within 30 days of delivery
  2. Include your order number, the reason for return, and any relevant photos (if applicable)
  3. Wait for approval and return instructions from our team
  4. Ship the item back using a trackable method

Return Address:
SWIFTCARGO LLC
1415 N SAINT AUGUSTINE RD APT J06
VALDOSTA, GA 31602
Returns without authorization may not be accepted.

4. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost
  • If the return is due to customer preference (e.g., changed mind), the buyer is responsible for return shipping fees

5. Refunds

Once we receive and inspect the returned item:

  • We will notify you of the approval or rejection of your refund
  • Approved refunds will be issued to your original method of payment within 5–10 business days

Note: Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at [email protected].

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photo or video evidence. We’ll arrange a replacement or refund as appropriate.

8. Late or Missing Refunds

If you haven’t received a refund after the expected timeline:

  1. Recheck your bank or credit account
  2. Contact your payment provider
  3. Contact us at [email protected] if the issue persists

9. Contact Us

For questions about returns, exchanges, or refunds, please reach out to:

Email: [email protected]
Phone: 234-248-6094
Website: https://swiftcargoes.com